General Security Information Regarding Your BISON Account

Sicherheit bei BISON

We would like to show you what we generally implement to ensure the security of your BISON account, as well as provide information on what you can do to increase the security of your account.


Please note the following points to protect your BISON account:

  • By using what is known as “phishing attacks”, criminals may try to obtain your user data via e-mail or SMS, gain access to your account, and carry out fraudulent transactions. There are, however, some measures you can take to protect yourself from password and data theft: Do not respond to messages from unknown sources. Ignore any requests asking you to enter or share your information. Never share your password with anyone – we will never ask you for your password.

  • Never provide third parties with access to your account. We will never ask you to send your cryptocurrencies to third parties in order to, for example, participate in a promotion or something similar.

  • Our employees do not make investment decisions for you, nor will we ever contact you about such matters. However, if you are approached in this context by someone claiming to be an employee, please contact our Customer Support immediately (via email at [email protected]) to ensure you do not become the victim of a potential scam.

  • Our SMS-based two-factor authentication protects you from unwanted access to your BISON account. Each time you log in from an unknown (new) device, change your password (if you click on “Forgot password?” on the login screen), or withdraw cryptocurrencies, you will be asked to verify your identity via an SMS code that is sent to you. 
    You don’t need to enable two-factor authentication yourself, it has already been enabled by us for the described use cases. You can find out more information about this in our FAQs.

  • Do not use your password for several websites or different services. Tips for choosing a reliable password are available, for example, from the German Federal Office for Information Security.

  • If you notice any unusual behavior in connection with your BISON account or have any further questions about this topic, feel free to contact [email protected].

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